Privacy Policy

1. Introduction

This Privacy Policy explains how Hausley Group (“we”, “us”, “our”) collects, uses, and protects your personal data when you use hausleygroup.com.

We act as the data controller for the personal data we process.

2. Information we collect

Information you provide directly:

• Name
• Email address
• Billing and shipping address
• Phone number (if provided)
• Account details (if you create an account)
• Order and support messages

Information collected automatically:

• IP address
• Device, browser type
• Site usage data (pages viewed, actions taken)
• Referral source (ads, links, etc.)
• Cookies and tracking identifiers

3. How we use your information

We use your data to:

• Process and fulfil orders
• Manage customer accounts
• Provide customer support
• Send transactional emails (order confirmations, updates)
• Send marketing emails (if opted in)
• Improve website performance and user experience
• Run advertising and retargeting campaigns

4. Legal basis (UK GDPR)

We process data under:

• Contract (order processing and fulfilment)
• Consent (marketing emails, cookies, ads tracking where required)
• Legitimate interest (fraud prevention, analytics, site improvement)
• Legal obligation (tax and accounting requirements)

5. Third-party services

We share data with trusted providers:

• Stripe (payment processing)
• Klaviyo (email marketing)
• Lovable platform infrastructure / hosting providers
• Meta, TikTok, Google (analytics and advertising if enabled)

We do not sell your personal data.

6. Advertising and tracking

We use advertising tools such as Meta Pixel, TikTok Pixel, and Google Ads tracking to:

• Measure ad performance
• Improve targeting
• Show relevant ads based on browsing behaviour

Where required, these tools are only activated with your consent via cookies.

7. Cookies

We use cookies to:

• Enable core site functionality
• Remember preferences
• Track analytics and performance
• Support advertising and retargeting

8. Data retention

We retain personal data only as long as necessary for:

• Order fulfilment and legal compliance
• Customer service history
• Accounting and tax requirements

9. Your rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent at any time
• Object to processing
• Request data portability

Contact: [insert support email]

10. Security

We use reasonable technical and organisational measures to protect your data. No system is completely secure.

11. Changes

We may update this policy at any time. Updates will be posted on this page.